If you manage a large building such as a hotel or a hostel which is fitted with electronic locks, it is important that you understand the steps you need to take if the system malfunctions. This article will talk you through the steps you should take to troubleshoot issues with electronic locks.
Check the key-card for damage
Unfortunately, not all residents will take good care of the key-cards they are issued upon arrival. While key-cards are designed to be robust, they are not damage-proof. If a resident complains that they cannot access their room using the card, the first thing you need to do is to assess the card for signs of damage. A common cause of damage is a resident placing the key-card in their back pocket. When the resident sits down, the key-card flexes causing damage to the electromagnetic strip. Not all damage is visible. The data held on a key-card can be scrambled if they are placed in close proximity to magnetic fields. If it is this which is causing the issue, you should be able to reprogram the card. If the card isn't recognised by the system, you will need to issue a replacement.
Check your software is up-to-date
If you frequently have issues with the locks in your building, out-of-date software could be to blame. The manufacturers of electronic entry systems will issue periodic software updates. If you have not been applying these to your system, this could create a situation where a key is mismatched with the wrong lock.
Call in a locksmith
If you have completed the two steps outlined above and you are still having issues, it is probably best to call in a locksmith who specialises in electronic door entry systems. The locksmith will be able to check that the system is properly set-up and that each key-card is assigned to the correct door. They will also be able to inspect the batteries, wiring and the internal locking mechanism on each door to make sure everything is in order. If the locksmith discovers that the problems are caused by the physical mechanism rather than the software or electronics, they may clean internal parts of the lock and apply fresh lubrication. If any part of the lock is defective, they should be able to replace the broken part.
If you're interested in finding out more, you should get in touch with a local locksmith today.